Cancellation Policy

Purpose: The policy aims to create a safe, fair, and enjoyable environment for all members, guests, and staff. Scope: It applies to everyone participating in Tennis Rocks activities at the tennis club, schools, or other venues, as well as those using the club’s facilities. Equality and Inclusion: We are committed to promoting equality, diversity, and inclusion, and to preventing discrimination and harassment. Equality and Respect: Discrimination, harassment, or bullying is not tolerated. Behaviour Expectations: Members, guests, and staff must behave courteously and in a sportsmanlike manner. Liability and Safety: Participants acknowledge risks in sports activities. Lost Property: Personal belongings are not the club’s responsibility. Booking and Refunds: Coaching sessions are non-refundable; however, make-up sessions are available for some missed classes: call 07934118211 Photographs and Filming: By booking a session, you acknowledge that photos or short video clips may be taken during tennis sessions, squads, or events for promotional purposes related to the club and tennis coaching (e.g., website, social media, posters, or newsletters). We make every effort to ensure that images are used appropriately and safely. If you do not wish your child to appear in any photographs or media, please inform us in writing prior to your child’s session. We will always respect such requests and make reasonable efforts to avoid inclusion. Please note that other parents or spectators may take informal photos or videos for personal use (e.g. of their own child), which is outside the club’s control. Feedback and Suggestions: Tennis Rocks values feedback from members, guests, and the coaching team. Send feedback to admin@tennisrocks.co.uk, and the head coach will review and respond promptly. Annual Review: This policy will be reviewed annually by Paul Rock and updated as needed. Communication of Changes: Any policy changes will be communicated to all members, guests, and staff through the website. Thank you for choosing Tennis Rocks for your coaching! 🎾

Contact Details

• Tennis Rocks Ltd, Sherbrook Gardens, London, UK

  07961282347

  admin@tennisrocks.co.uk